Privacy Policy - Hackyde Limited

Last Updated: April 2025

1. Introduction

Hackyde Limited ("we", "us", "our") is committed to protecting and respecting your privacy. We are a cybersecurity company registered in England and Wales under company number 08048853, with our registered office in Birmingham, United Kingdom.

This policy explains how we collect, use, and protect any information that you provide to us when you use our website (hackyde.com), engage with our services, or interact with us. This includes our cybersecurity services such as Penetration Testing, Incident Response, Penetration Testing as a Service (PTaaS), and Continuous Threat Exposure Management (CTEM).

2. Information We Collect

We may collect and process the following data about you:

Information you give us: This includes information you provide when filling out forms on our website, such as our contact form, or when corresponding with us by phone, email, or otherwise. This may include your name, email address, phone number, company name, and job title.
Information we collect automatically: When you visit our website, we may automatically collect technical information, including your IP address, browser type and version, time zone setting, and operating system. We also collect information about your visit, including pages you viewed and your interaction with our site.
Client Engagement Data: In the course of providing our services (e.g., Penetration Testing, Incident Response, PTaaS), we may be required to access, process, or store data from our clients' systems. The handling of this data is strictly governed by our client contracts, non-disclosure agreements (NDAs), and the defined scope of work. We treat all such data with the highest level of confidentiality and security.

3. How We Use Your Information

We use the information we hold about you in the following ways:

To Provide Our Services: To fulfill our contractual obligations to you, including delivering security testing reports, managing our PTaaS and CTEM platforms, and conducting incident response activities.
To Communicate With You: To respond to your inquiries, provide you with information or quotes you have requested, and manage our business relationship.
To Improve Our Website and Services: To analyse how our website is used in order to improve user experience and to ensure content is presented effectively.
For Legal and Security Purposes: To comply with legal obligations and to protect the rights, property, or safety of Hackyde Limited, our clients, or others.

4. Legal Basis for Processing

Under UK and EU data protection law, we must have a legal basis for processing your personal data. The legal bases we rely upon include:

Consent: Where you have given us clear consent to process your personal data for a specific purpose (e.g., subscribing to a newsletter).
Contract: Where processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.

5. Data Security and Confidentiality

As a cybersecurity company, data security is fundamental to our operations. We have implemented robust technical and organisational measures to protect the personal data we hold from unauthorised access, use, disclosure, alteration, or destruction. This includes encryption, access controls, regular security testing, and secure data handling procedures.

All client engagement data is handled in strict accordance with the confidentiality clauses in our service agreements and NDAs. Access to such data is restricted to authorised personnel on a need-to-know basis for the sole purpose of delivering the contracted service.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Client engagement data is retained or destroyed according to the terms specified in our client contracts.

7. Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

To exercise these rights, please contact us at contact@hackyde.com.

8. Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy [Link to a separate Cookie Policy page if you have one].

9. Changes to This Privacy Policy

We may update this policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We will notify you of any significant changes to this policy.

10. Contact Us

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email at contact@hackyde.com or by post to our registered address.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues (www.ico.org.uk).